Privacy Policy

Privacy Policy and Terms of Use

This privacy policy is in line with the new European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free circulation of such data. Our information practices and the different choices regarding the collection and use of your personal information are set out below.

  1. Who is responsible for processing your data?

Biostar Laboratorios SL is responsible for the processing of your personal data, with VAT number B84115195 and registered address at  Calle Búhos, 2  28320 Pinto, Madrid (Spain).

For purposes of our privacy policy our contact email address is:

  1. What kind of personal data do we hold about you?

The information we collect will be related to the product or service you request: for example, your name and contact information, the nature of the product or service you request and other related information, so that we can respond to you.

From time to time, Biostar Laboratorios may invite you to participate in a survey or vote, for example, to comment on the content, services or products.

If you are a candidate, we have your Curriculum Vitae, information about your personal interviews and, if applicable, the necessary information for your registration and the management of your employment relationship.

For any information we collect through our sites, Biostar Laboratorios will own the data.

  1. For what purpose do we process your personal data?

At Biostar Laboratorios SL we treat information provided by interested parties for one or more of the following purposes:

  • Fulfilment of the contractual or commercial relationship in force.

  • Product Updates

  • Sector novelties

  • Events and conferences invitations

  • Communications on fairs and congresses

  • Evaluation and satisfaction questionnaires for our products

Please note that at no time will we use your data for commercial profiling in connection with the information provided, nor will we make any automated decisions about you.

Also, in the case of job candidates of Biostar Laboratorios SL the purpose will be the selection of employees. This includes the collection of the Curriculum Vitae, its evaluation, the management of interviews and, where appropriate, the officialisation of the employment relationship.

  1. How long will we keep your data?

The personal data provided will be kept for a period not to exceed the time necessary for the purposes for which it was collected. Therefore, in the context of our business relationships, your data will be retained for the duration of our contractual relationship and/or until we are asked to terminate your membership at any time if you no longer wish to participate in the service.

If you have opted to unsubscribe, please use our contact link on the Biostar Laboratorios SL website, or send an email to Please note that if you have already ordered products or services at the time you decide to withdraw your consent, it may take a short time for us to update your preferences and ensure that we comply with your request.

From the end of this contractual relationship, the information that we have obtained will be kept for the legal period established in order to meet the requirements that may be necessary.

We will keep the Curriculum Vitae that we have received indefinitely, unless otherwise indicated by the interested party, in order to use them in case of needing candidates.

  1. What is the legitimacy for the processing of your data?

The legal base for the treatment of your data is the execution of the contract or commercial agreement that has been signed between the parties. Without prejudice to the fact that the sending of product updates, sector novelties, invitations to events, conferences and communications on fairs and congresses is based on specific consent, which at the time of collection of your data has provided us, without in any case the withdrawal of this consent conditions the implementation of the agreement between the parties.

The legitimation of the treatment of personal data in the selection processes will be based on the free and unequivocal consent that the candidate gives us when he or she gives us his or her Curriculum Vitae.

  1. Who are the recipients of your personal data?

The transfer of your personal data is limited to the purposes of business relations with Biostar Laboratorios SL. In cases of data transfer by us, processing contracts are established with third parties outside Biostar Laboratorios SL involved in these tasks and these third parties undertake to respect the privacy of your data and to protect them following the technical, organizational and security measures established by Biostar Laboratorios SL.

These service providers include, consultants, auditors, IT maintenance providers, and the hosting and email provider.

The use of e-mail services and other communications involving the sharing of your personal data is protected by security measures established by the provider of such services, which in turn comply with current legal requirements.

Other cessions will only take place due to legal obligations and without international data transfers.

  1. What are your rights in relation to the personal data provided?

Biostar Laboratorios SL may inform you at any time of whether your personal data are being processed or not. For this purpose we take appropriate measures to ensure that your personal data is correct and up to date for the purpose for which it was collected. We encourage you to contact us to update or correct your information, if any changes occur, or if you believe that any information we have collected about you is incorrect.

Everyone has the right to access their personal data, the right to the portability of their data and the right to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

When certain conditions are met, data subjects may request a restriction on the treatment of their data, in which case we will only retain them if we have obtained their consent, through the exercise of the defence of claims, for the protection of the rights of another natural or legal person or for reasons of public interest.

In certain circumstances, and for reasons related to each individual situation, the interested parties may oppose the treatment of their data. In this case, Biostar Laboratorios SL will cease the treatment of your data, except on legitimate compelling grounds, or for the exercise or defence of possible claims.

You can exercise your rights or revoke your consent by contacting us:

By e-mail:

Ad dress: Biostar Laboratorios S.L.U. con CIF B87553608 y domicilio social en Laguna del marquesado, 19 2ª- Nave 24, Madrid.

Any request by letter or e-mail must be signed and accompanied by a signed proof of identity and specifying the address at which you wish to receive the reply. A reply will be sent to you within one to three months of receiving your request.

Finally, we would like to inform you that if we do not reply to any of your requests in due time or if you do not agree with our reply, you can go to the Spanish Data Protection Agency and exercise your rights.

  1. Protection of your information

In accordance with applicable laws and requirements, Biostar Laboratorios implements physical, electronic and administrative safeguards to safeguard your personal information from loss, misuse, alteration, theft, unauthorized access or unauthorized disclosure. We regularly evaluate these protections to minimize the risks posed by new threats as soon as we become aware of them. However, as with all websites, we are unfortunately unable to guarantee 100% security of the data we collect through our public websites.

If you provide us with any confidential personal information through our website, such as your credit card details (to be billed to you), please ensure that you are doing so from a computer that has up-to-date anti-virus software to minimize the risk of your information being accessed before it reaches us. For credit card payments made in connection with this site, you will be linked to another site whose compliance has been verified with a number of specific security requirements for the collection and processing of credit card data, as stated by the Payment Card Industry (organization of leading global credit card companies).

  1. Our commitment to children’s privacy

This website is not intended for children under the age of 13. Any personal information that is inadvertently collected from a child will be deleted immediately. This does not affect medical information about children that may be provided by healthcare professionals in connection with a request for information about a product or service. Users between the ages of 13 and 18 must submit the personal information of their legal representatives (e.g. parents), who will be contacted to confirm that the use of the website by the minor is with the consent of an adult.

  1. Privacy Policy Changes

As we provide other services and because of the evolution of laws and regulations, it may be necessary to revise or update this Policy. We recommend that you review this Policy from time to time when you return to our site to be aware of any changes. Please note that the use of personal information is in accordance with the privacy policy in effect at the time the information was collected.

  1. Links to other websites

Our website may contain links to other websites that are not owned or operated by Biostar Laboratorios. You will need to carefully review the privacy policies and practices of those other websites, as we have no control over and responsibility for the practices or policies of third party websites other than our own.

  1. Cookies and other web tracking tools

Like many websites, we use cookies on our site to improve the service we provide to you. A cookie is a small text file that is sent by a website to your web browser and stored on your computer’s hard drive. The information collected by cookies lets you know if you have visited the website before and helps you avoid having to re-enter your information each time you visit. You can set your browser to refuse all cookies from this and any other website you visit. This gives you more control over the acceptance of cookies on your computer, but some areas of the website may not function properly or may function more slowly if you choose to decline cookies. By using our websites and not disabling cookies, you are consenting to our use of them for the purposes described.

Use and sharing of the information collected

Biostar Laboratorios reserves the right to share your information with its affiliates, subsidiaries and related companies, as well as with third parties who collaborate with us in providing products or services that you request or in improving our advertising or administration. This includes companies that provide us with analyses about the use of our website so that we can evaluate such use and further improve our website content.

In the event that your data is transferred outside the country in which you live, for example, to Biostar Laboratorios companies in other countries, there are various regulations applicable to the use and protection of your data. Biostar Laboratorios has taken all necessary measures to ensure that your data is properly protected, regardless of the country. This includes obtaining written assurances from any third party granted access to your data for the purpose of requiring them to adopt appropriate standards to ensure a level of protection for your data equivalent to that adopted by Biostar Laboratorios.

Biostar Laboratorios does not share or sell the personal information you provide to us through our website for any independent use by a third party.

From time to time, we will provide aggregate statistics about customers, sales, online traffic patterns and related information to trusted third parties to help us improve our business and services; however, those statistics do not include any personally identifiable information.

In the event that we sell, assign or transfer all or part of Biostar Laboratorios’s business, we may also transfer your personal information to the buyer. However, the purchaser, assignee or recipient of such a transfer will be required to protect your personal information in a manner consistent with the requirements of this Privacy Policy.